Hartford 311 provides a streamlined, integrated and secure way to report, track and resolve problems or issues people may have with City of Hartford services, and centralizes the process of collecting and sharing data. 311 staff endeavors to answer questions and, when required, create "cases" to be resolved by city departments.
Before the Call Center was created in July, 2006, people had to navigate though a myriad of listings in the Blue Pages to figure out which department to call. Then, because of staffing restrictions, they often could only reach a voicemail box. Now, they are greeted by a professionally-trained constituent service representative and, in 90% of this past fiscal year’s calls, had their question answered or problem resolved right away.
Click on the link below to see the monthly reports: